Jakarta, COTEKNO.COM – Indosat Ooredoo is expanding the reach of its service outlets through a strategic partnership with Erajaya.
Outlets with the concept of Shop-in-Shop (SIS). This allows the public to get Indosat Ooredoo telecommunication services at Erafone outlets throughout Indonesia, in addition to Indosat Ooredoo outlets.
Ritesh Kumar Singh, Chief Commercial Officer of Indosat Ooredoo explained
With the SIS concept in collaboration with Erajaya, Indosat Ooredoo’s service points are now closer to the customer’s residence, providing convenience and comfort in meeting the telecommunications needs of the Indonesian people.
The presence of this concept will make it easier for customers to get information, services, and purchase Indosat products at Erafone outlets. This is in line with our commitment to present a retail concept that has product offerings with a sustainable ecosystem and is built on a smart retail foundation,” said Ritesh.
He said, currently there are still many customers who need to move outside the home to visit Indosat Ooredoo outlets to get service. Therefore, Indosat adds service points by cooperating with Erajaya as a partner.
Joy Wahjudi, Vice President Director of Erajaya added, the presence of this concept will make it easier for customers to get information, services, and purchase Indosat products at Erafone outlet locations.
Erafone outlets with the Indosat Ooredoo SIS concept have been operating in several provinces such as Greater Jakarta, Central Java, West Java, East Java, and North Sulawesi. Furthermore, these outlets will gradually be available in the cities of Bandung, Tuban, Padang Sidempuan, Pontianak, Samarinda, and soon to follow in other big cities throughout Indonesia.
Customers who visit SIS outlets will get offers to purchase mobile phones with free postpaid package bundling for up to 12 months. In addition, customers can also subscribe to postpaid packages with discounts of up to 50%.
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Meanwhile, at the Indosat Ooredoo outlet itself, there are various attractive offers for cashback programs and the purchase of beautiful numbers. Even during this pandemic, customers can buy postpaid packages from home with free starter pack delivery to the customer’s address.
In its operations, all Indosat Ooredoo customer service centers have implemented strict health protocols to stop the spread of Covid-19 in Indonesia.